Medical emergencies
Dial 911 immediately

Behavioral health crisis
Call the Behavioral Health Crisis Line in your service area:

Suicide prevention
If you can’t immediately reach anyone on your local Behavioral Health Crisis Line, you can call one of two nationwide, 24/7 hotlines Hope Line Suicide Hotline: 1-800-784-2433
National Suicide Prevention Lifeline: 1-800-273-8255

Department of Child Safety (DCS) hotline
1-888-767-2445
You can call this hotline to contact DCS any time of day or night, report suspected abuse, get an emergency message to your assigned case manager and get help with emergency medical authorization.

St. Luke's Behavioral Health Urgent Care
1-800-564-5465 or 602-541-8535
You can call for 24 hour assessment [MA1]

Family Involvement Center Parent Assistance Center (PAC)
602-288-0155 or 1-877-568-8468
PAC offers support by telephone or in person in English and Spanish, Monday through Friday, from 8:30 a.m. to 5 p.m., except on holidays. PAC is staffed by parents, called Parent Partners, who have raised or are currently raising children with emotional, physical or behavioral health care needs. Click here to learn more about the services and supports offered to families, community members and professionals by Family Involvement Center’s PAC team.

The Birth to Five Helpline
1-877-705-5437
A free service open to all families who need help. Call the Helpline to speak with one of our early childhood specialists on duty Monday through Friday from 8 a.m. to 8 p.m. The Helpline combines sensitive, supportive listening with sound information from professionals who have expertise in early childhood development, parenting and caregiving.

Caregiver resource line
1-888-737-7494
For information and community referrals

Poison Control Centers
1-800-222-1222 Staffed 24 hours a day, 7 days a week by trained experts who offer free, confidential medical advice in an effort to prevent and treat poison exposures.

My child got hurt. Who should I contact?

Families are to notify DCS and licensing agency within 24 hours if any of the following occur to/from the child:

  • injury
  • illness
  • change of medication or medication errors that results in seeking medical attention
  • theft of money or property
  • significant damage to the property
  • injury or harm to another individual or significant damage of property of another
  • physical restraint
  • arrest of a household member in caregiver’s home
  • changes in home that affect the foster parent’s ability to meet needs of the child
  • life-threatening illness
  • injury, or death of household member
  • incidents involving a DCS report or investigation (R21-6-326)


Within 24 hours of any of the above noted incidents, the foster parent shall notify the licensing agency in writing, using the Unusual Incident Report form with a description of incident including the date and time, names and contacts for all individuals involved in the incident, names and contacts for all who witnessed incident, and the measure taken by the foster parent to address, correct, and resolve the incident (R21-6-326).

I have an unusual incident. Who should I contact?

Families are required to notify DCS and licensing agency immediately after the following events:

  • death
  • notification of emergency services (911)
  • serious illness or injury requiring hospitalization
  • urgent care or emergency room treatment
  • any non-accidental injury or sign of maltreatment
  • unexplained absence
  • severe psychiatric episode
  • fire or other emergency requiring evacuation of the resource home
  • unauthorized removal or attempted removal from the care of the foster parent
  • allegation or discovery of a sign of abuse
  • arrest of a child or child involvement with law enforcement
  • incidents which involve or are likely to involve the media
  • and any other unusual incident that seriously jeopardizes the health, safety or well-being of a child.


Within 24 hours of any of the above noted incidents, the foster parent shall notify the licensing agency in writing, using the Unusual Incident Report form with a description of incident including the date and time, names and contacts for all individuals involved in the incident, names and contacts for all who witnessed incident, and the measure taken by the foster parent to address, correct, and resolve the incident (R21-6-326).

Who should I contact if I am unhappy or have concerns with DCS?

Go through the chain of command by contacting your case worker and their supervisor. If that does not work please call the DCS Ombudsman at 602-255-2666 or email DCSOmbudsman@azdes.gov.

Emergency

What to do in the event of an emergency.